Senior Pensions Administrator
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Role Purpose
To assist in the provision of both ‘member event’ and ‘scheme event’ pension administration services to clients in line with established procedures and control frameworks. To support the Team Manager and/or Principal with the management of the team and workloads.
Key Accountabilities
- Help manage a portfolio of clients and provide administration services at a high standard.
- Establish and maintain strong client relationships.
- Carry out the checking and peer review of work undertaken by the team.
- Support processing of team workloads through to conclusion in accordance with established procedure, ensuring that all work is subject to appropriate peer review and sign-off.
- Ensure responses to enquiries using established standard templates.
- Ensure that the calculation and settlement of member benefit entitlements are accurate and using automated calculation routines, where in place.
- Create and maintain scheme membership records on the administration system(s).
- Ensure that work requiring 3rd party involvement is suitably diarised and chased.
- Team workloads are managed to ensure that agreed service standards or targets are met.
- Assess own and Team workloads, agree/set out priorities.
- Act proactively in addressing and escalating any concerns in achieving performance standards or expectations to Principal / Team Manager.
- Ensure the quality and timeliness of periodical or ad-hoc client information/reports.
- Support the presentation of information or reports by attending client meetings, where required.
- Ensure charging of non-contractual requests are highlighted and recorded appropriately.
- Manage scheme event or project timetables, as required, to ensure delivery as agreed.
- Develop technical competency in self and others.
- Attend/read internal technical briefings, questioning any unclear aspects or impact on client-base where necessary, and support the implementation of any required changes to practice or procedure.
- Establish a detailed insight of the client(s) benefit structure using formal scheme documentation and ensure that internal summaries and documentation is maintained.
- Provide on-team training and support other pensions administrators/trainee administrator, acting as primary ‘point of reference’.
- To accurately record own time, as appropriate, to support client billing activities.
- Participate in new business presentations, where required.
- Adhere to Broadstone staff policies and procedures at all times.
- Additional tasks that may be reasonably required from time to time.
Key Behaviours & Competencies
- Demonstrates strong time management, organisational, and observational skills.
- Able to multi-task and manage pressure situations effectively for self and subordinates.
- Acts with integrity, providing a strong role model and guidance point for administrators and trainee administrators.
- Forges strong working relationships and credibility with both internal and external contacts.
- Advocates high-quality service culture within the team framework and promotes the achievement of performance standards.
- Demonstrates good delegation skills whilst retaining overall accountability and control of activities.
- Demonstrates initiative and creative thinking to aid service delivery improvements.
- Conscious of additional revenue opportunities. Ensures that the company’s exposure to any liability is contained and escalated.
- Supportive of team efficiencies and reinforcing the importance of accurate time/activity recording.
- Has detailed technical and legislative insight and is strong in researching information. Ensures knowledge levels are kept up to date and cascaded.
- Assists in developing team members to their full potential by helping to identify their development and competency needs. Supports training and coaching sessions.
- Identifies capacity for self/team to support the wider administration team structure.
Technical Knowledge and Professional Qualifications
Required
- Educated to A Level standard or equivalent.
- Previous experience carrying out a similar role with a third-party administrator or in-house occupational pension scheme.
Recommended
- Studying towards or completion of professional qualifications (e.g. the PMI’s Certificate in Pensions Calculations and/or Advanced Diploma in Retirement Provision).
Overarching Obligations
- Adhere to all relevant laws & regulations, and Broadstone Policies & Procedures.
- Achieve a good standard of ethical behaviour, i.e. do the right thing at all times.
- Comply with all relevant professional standards.
- Comply with the FCA’s requirements in relation to the Senior Managers & Certification Regime, Treating Customers Fairly and the new Consumer Duty.
The company
The Broadstone Group is a leading, independent provider of specialist pensions, trustee, and employee benefits solutions to small to medium enterprises and large corporates.
At the heart of our business is a diverse team of specialist advisers, each with a unique knowledge base within their specific area. Our company structure and systems, finely-tuned over the years, enable our advisers to remain intricately linked to provide clients with coordinated, end-to-end solutions whenever required. This ethos is one that continually upholds good practice, encourages proactivity, and ultimately benefits our client’s bottom line.
Broadstone is a Living Wage Employer
We have been accredited as a Living Wage Employer. This means that we have made a living wage commitment to ensure that everyone working at Broadstone will receive at least a minimum hourly wage. Both rates are significantly higher than the government minimum for over 23s.
Our values
Client First
Outcome Driven
Collectively Confident
Forward Thinking
The benefits
We are proud of the total reward package that we offer to our employees. Our flexible benefits approach gives individuals the power to select the package that best suits their needs.
- Competitive salary
- 25 days holiday, plus bank holidays (with the option to buy more)
- Generous pension scheme
- Fully supported Study Programme
- Health cash plan (level 1)
- Life Assurance
- Group Income Protection
- Eye tests
- Social events
- Community volunteering days
- Employee Assistance Programme
- Health club discounts
- Give as you earn scheme*
- Personal Accident insurance*
- Travel insurance*
- Health Assessments*
- Dental insurance*
- Cycle to work scheme*
- Tech scheme*
- Critical illness*
- Cancer checks*
- The Green Car Scheme*
- Discounts on entertainment, cars, insurance, and much more
* Additional benefits which can be purchased by the employee.
Diversity & Inclusion
Diversity and inclusion is at the forefront of both our HR and wider business agenda. We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for delivering excellence. We’re committed to creating an inclusive environment for all employees.
Please contact us if you need any adjustments or changes made to help you find and apply for jobs with us.
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